Privacy Policy | XpatXperience

Welcome to XpatXperience! We wish you a pleasant stay and remember our house rules!

1. Introduction
1.1. Welcome to XpatXperience. This policy is part of our Terms of Use. By visiting the Site or using the Applications, you consent to our use of your personal information in the ways set forth in this policy and our Terms of Use. We take our responsibilities under applicable privacy laws and regulations (“Privacy Laws”) seriously. We are committed to respecting the privacy rights and interests of all users of our Site.

1.2. We recognize the importance of the personal data you entrust to us and believe that we have a responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose and/or process personal data that you have provided to us and/or that we hold about you, whether currently or in the future, and to help you make informed decisions before providing us with any of your personal data. If you have any questions regarding this information or our privacy policy, please contact us.

1.3. By using the Services, registering an account with us, visiting our website or accessing the Services, you acknowledge and agree that you accept the practices, requirements and/or policies set forth in this Privacy Policy and hereby consent to our collection of data. , using, disclosing and/or processing your personal data as described herein. We may revise this Privacy Policy, but the most current version will always be available at this link.

2. Information collected or received
2.1 To use our platform to make transactions, you are required to provide us with a valid email address. Depending on the services you choose, we may collect additional information, such as: If you are a merchant, we will collect additional information such as payment information, contact number and address. Please note that for security and performance reasons, internal personnel may have access to such content from time to time.

2.2 We use technologies such as cookies, clear gifs, log files and Flash cookies for several purposes, including to help us understand how you interact with our site and services to provide a better experience. The information we collect may include, but is not limited to, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, mobile device type, mobile device characteristics, referring website address (if any). ), as well as the pages you visit on our website and mobile applications, and the time of your visit.

2.3 We automatically receive and record information (for example: email or IP address, cookies and data) about a person who has not yet registered in connection with certain functions.

3. Use and sharing
3.1 We respect your privacy. We will not sell or disclose your name, email address or other personal information to third parties without your consent, except as described in our Privacy Policy.

3.2 We generally use this information to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online and offline marketing, for communicating with members or interested parties, and for general research and compilation summary reports. For example, we might use your feedback to improve our services; We use data analytics and work with certain third party service providers for targeted online and offline marketing; and of course we use your email address to communicate with you. We also partner with service providers and other third parties that collect, use, market and analyze information about our marketplace.

3.3 As part of the buying and selling process, we will facilitate the exchange of information between two users involved in a transaction, such as the other buyer's email address, shipping address and payment information. By making a sale or purchase on XpatXperience, you direct us to share your information in this manner. We expect you to respect the privacy of the member whose information you have received. Your ability to use this information applies to all market-related communications or any transaction-related communications. You will not be given the opportunity to use this information for unsolicited commercial communications or unauthorized transactions. Without that person's express consent, you may not add any user to your email address or physical mailing list or misuse any user's personal information.

3.4 We may use your information to contact you. These messages are primarily delivered via email or push notifications, and each account must have a valid email address to receive messages. We may contact you by telephone for support or transaction-related purposes.

3.5 We may disclose your personal information to a third party in the following circumstances: to protect, establish or exercise our legal rights or defend against legal claims or where such disclosure is necessary to comply with the law, for example when investigating illegal activities.

3.6 We may share demographic information with business partners, but it will always be aggregated and anonymized so that no personal information is disclosed.

4. Security
4.1 The security of your personal information is important to us. Your account information is password protected. It is important to protect against unauthorized access to your account and information by choosing your password carefully and keeping your password and computer secure, such as by logging out after using our services.

4.2 We encrypt sensitive information (such as credit card numbers) using secure socket layer technology (SSL), which is then processed by our payment processing partners. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Your payment information is safe even from us.

4.3 Unfortunately, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data storage
5.1 We will only retain your information for as long as necessary to provide you with services. If you no longer want us to use your information to provide you with services, you can close your account. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.